It
is Day #22 of the POP CULTURE
ADDICT'S ADVENT CALENDAR, and it also happens to be the final installment of the Scrooged
series that I have implemented for the Christmas season every Thursday.
And
believe me when I say that I've saved the best for last. Or, is it the worst for last? I don't know. Tell you what. I'll let
all of you be the judges of that.
This
year, I've had a bit of a harder time getting into the spirit of the
holidays. At first I thought it had
something to do with the fact that in my family, I'm the only one who is
uncoupled and childless, and therefore, I'm left feeling like a fifth wheel of
sorts. I still feel that way on
Christmas, but that's not the main thing that's bringing me down this year.
It's
people's attitudes. That's what's
bringing me down.
Is
it just me, or do people seem to be completely all about themselves? I mean, I know, I'm preaching to the choir
here given that I'm writing my feelings in my own personal blog that I've kept
up for five and a half years now.
But
the levels of narcissism and entitlement that I see this time of year - a time
which should be about GIVING and not RECEIVING - it's bringing me down.
Thankfully,
in the department that I am in right now, I'm spared a lot of that hassle. As long as there are fruits and vegetables
on the floor for people to buy, I get by unscathed. But I could count how many Christmases that I ruined when I
worked in other areas of the store.
When I was in electronics, it was sixty-seven. And I guarantee you that of those 67 Christmases, none of them
were my fault even though the customers made sure to let me know that it was.
I
mean, I get it. Christmas is a time
that can be frustrating. Trying to buy
gifts for people you only see once in a while with money you don't have can be
a bugger for anybody. But we also can't
forget the fact that Christmas should be about kindness and joy, treating each
other with respect, and having fun either.
So
when I hear some of my co-workers telling me stories about how irate, bullying
customers have made them cry because they were in a mood and decided to take it
out on them - I'm sorry. I have a REAL
problem with that.
First
of all, how dare a person try to hurt the very people who are trying to help
them as best they can. Personally, that
would call for grounds to have the customer escorted out of the building and
banned from the store for life - well, much like that lady from Kentucky that
made the news recently for making racist comments towards two customers. If stores can ban people for harassing
customers, I think they should be able to do the same for people harassing
retail staff.
And,
on that note, I think stores have every right to have the people working behind
the register to speak up if they feel that a customer is intimidating or
abusing them. I mean, it's not an
invitation for the cashier to pick the customer up and throw them into the
display rack of Juicy Fruit gum, but I see nothing wrong with cashiers telling
customers that their behaviour is unacceptable and that they need to stop or
take their business elsewhere.
Businesses need to take the bull by the horns and stand up to abusive
customers and tell them that it won't be tolerated.
And,
just on a personal level, when it comes to dealing with customers myself, I
live by the golden rule. Do unto others
as you would have them do unto you. If
customers are sweet, kind, and appreciative, there is NOTHING I won't do for
them. Well, aside from loading their
groceries in the car and paying for them out of my own pocket. If I did that for everybody, I'd be on the
streets. But in most cases, I'll
perform excellent customer service for them because they deserve it. That's not to say that I won't serve the
surly ones either - but I'll be the first to admit that there are only so many
allowances that can be made.
And if a customer is swearing at me and abusing me, I'll just walk away and let management deal with it. Like I said, none of us in retail need to take customer abuse. At Christmas or any other holiday.
And if a customer is swearing at me and abusing me, I'll just walk away and let management deal with it. Like I said, none of us in retail need to take customer abuse. At Christmas or any other holiday.
Rant over. It's Christmas. Be kind to each other. And if you're unable to behave yourself in a store...shop online.
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