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Thursday, January 09, 2014

The Customer Is Always Right...Unless They're Mean About It

Before I go ahead with today's blog entry, I have a question for all of you.  Don't worry.  It's not a loaded one.

Seriously, just ponder that for a second.  Are you picturing it right now?  Are you thinking about your answer at all?
I certainly know what my answer is.  And since it's a Thursday Video Blog, I thought I'd speak my piece...well, as much as I can, anyway.  Just note that I never really talk about my own personal experiences, nor do I do any name dropping because A) I don't feel the need to name drop, and B) because the opinion can be applied to many different retailers.  Have a look.  We'll discuss it a little bit at the end.

I do apologize for it being so long.  It wasn't my's just that the timer blended in with the white background on my computer screen.

But before I go ahead with my further discussion on this topic, I want to post this sign.

Trust me, it's the sign that can save retailers and customer service specialists a lot of grief.  But as I said beforehand, it should really only be used as a trump card and only when the situation arises.  Because I have heard stories of people actually attacking retail workers in a physical or emotional sense because they didn't like the answer they received, and in cases like that where you cannot get away, call for assistance.  And, never, ever try to tackle a volatile situation alone.
And, keep in mind that respect is a two-way street.  After all, it would be pretty hypocritical if I told you to treat customers with respect if I didn't treat my customers with respect right off the bat.  Even though I have my good days and bad days, I never take it out on my customers...and if I ever do, please call me out on it!  Respectfully, of course, that is.

After all, I never want to come across as being exactly like this snooty waitress found on the BBC soap opera EastEnders.

Though, you have to admit...although the customer did everything that I said was absolutely must admit, you laughed, didn't you?  

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